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50photos DoubleTree by Hilton Hotel Chicago - Oak Brook
Reviews about DoubleTree by Hilton Hotel Chicago - Oak Brook
3.8
/ 150 reviews and531 ratings
Rating is formed based on customer reviews, ratings and telephone surveys.
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Ras'Zulu
March 11, 2023, 1:32 am
My favorite Doubletree whenever I'm here inChi'town..Great staff..Excellent breakfast buffet & the restaurant & bar will definitely put you where you need tobe.
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Julie V.
January 16, 2023, 7:59 pm
I went tothe hotel toenjoy swimming and relaxing for the weekend. Ifirst noticed that there was norefrigerator and nocoffee service inthe room(I just expected that ina socalled 4star hotel). Ifound that the heat inthe room was not working and cold air blowing through the window. Icalled downstairs and they quickly sent anengineer tofix the broken heater however air still coming through the window. Then Iwalked over tothe swimming area and found the door locked. This isalsowhere the whirlpool was located. Iagain called down tothe front desk and was told the pool and whirlpool was not working. The next morning Igot upto goenjoy the16.99breakfast but Iturned around and just headset somewhere else when Ifound that the Holiday Inn serves amuch better breakfast buffet for free. What adisappointment. Shame onHilton shame onthem referring tothis place asa four star hotel.… – show
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newmaradesouza
January 11, 2023, 2:54 am
Excelente opção para quem quer passar umou dois dias fazendo compras ouaté mesmo esperar umvoo. Meio docaminho entre O’Hare eMichigan Avenue.
O hotel fica numa área excelente, com umbom Shopping aolado, churrascaria Fogo deChão bem próxima.. evárias lojas nas proximidades. Bom café damanhã00
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Company's official reply
January 12, 2023, 5:21 pm
Thank you somuch for the wonderful rating, Newmaradesouza!
It's rewarding tolearn that weexceeded your expectations, most especially with the location, and breakfast. Onbehalf ofour entire staff, wethank you for your business and wehope tosee you again when your travels bring you back tothe area!
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I always enjoyed mystay atDoubletree. Weused tohost Eve ofEve event atthis Hotel. Our guests always enjoyed their rooms and amenities. The staff, front desk, Cafe folks are always nice. One thing every year I've attended NYE event only two elevators are running. Iwondering why not all three are being used?
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Company's official reply
January 2, 2023, 12:37 pm
To see that wewere able toprovide our guests with such awonderful experience isthe highest compliment wecan receive.
Thank you somuch for sharing your five-star rating!
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Floria T.
January 1, 2023, 9:27 pm
Didn't have fridge inroom needed one because Iam adietabic and couldn't get intouch with front desk never answer the phone
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Company's official reply
January 2, 2023, 12:35 pm
I amsorry tohear you were not able toget ahold ofthe front desk. Itwill besafer toask for afridge atany hotel before checking insince itis animportant factor foryou. Thanks for sharing, Floria!
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Keara J.
January 1, 2023, 8:29 pm
ROOMS ARE STANDARD YOU CAN TELL ITS OLD AND NEEDS UPDATING UPON ARRIVAL TUB WAS DIRTY ICALLED THE FRONT DESK FROM MYPHONE & ROOMS NOANSWER THE HALLWAY WALLPAPER ISCOMING UPVERY NOTICABLE WATER INROOM CAME OUT YELLOW I'LL UPDATE ATTHE END OFMY STAY THE POOL AREA WAS CLOSED DISAPPOINTING LAST OFMY REVIEW I'VE FINALLY CHECKED OUT THEY ONLY HAD 2ELEVATORS WERE WORKING HIGHLY DISAPPOINTED CAUSE PLACE WAS OVER BOOKED AND SHOULD HAVE HAD ALL 3BWORKING ELEVATORS
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Company's official reply
January 3, 2023, 1:17 pm
Thank you for sharing this honest review and feedback about our staff, elevators and also the room. Weare always looking for ways toimprove upon the guest experience sothank you again for sharing, Keara!
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Charles M.
December 17, 2022, 7:33 am
THE STAFF WAS EXCEPTIONAL!!! That said, the place isgoing downhill. There are stairs rusting through inthe parking deck. The room had paint peeling off the ceiling inthe bathroom and arusted out vent that was painted over and rust stained. The toilet was rocking onthe base and had amountain ofsealant aroundit. Italmost looks like someone cheaped out onwater damage repair. The mattresses are god-awful. The pillows have zero support. The carpet looks gray inthe standard walking paths around the room like itis full ofroad salt and hasn't been cleaned ina long time, very gross. The gap under the door isconcerning. Itlet ina LOT oflight atnight time and it's big enough toslide anadult hand with asmartphone.
Be careful about the breakfast, they tell you it's inthe lobby when you check inbut then it's actually $16.99. Quality ofthe food isnot great. Iget that it's ahotel but for the quality the price isa little egregious when for the same price you can goto Bob Evans, iHop, Denny's etc for less and have far better food.
Only one of3elevators worked.
Location isexcellent. 3—5min drive toeverything.
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Company's official reply
December 17, 2022, 11:15 am
Thank you for sharing this honest review, most especially with the comments about our staff, breakfast, and also our rooms. Weare always looking for ways toimprove upon the guest experience sothank you again for sharing, Charles!
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Courtney L.
December 10, 2022, 9:06 am
My family and Istayed here for awedding inthe area. The front desk receptionist was not helpful. They gave methe hardest time, and itseriously put abad taste inmy mouth. The only staff member who was helpful was Jose. Hewas attentive and was able toassist myconcerns. The rooms are too outdated. The bathrooms needs amajor upgrade. The prices ofthe rooms were great, but now Iknowwhy.
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Company's official reply
December 10, 2022, 9:59 am
Thank you for sharing this honest review and feedback about our staff, rooms and also our rates. Weare always looking for ways toimprove upon the guest experience sothank you again for sharing, Courtney!
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Christina H.
December 9, 2022, 10:45 pm
The first room Iwas given was absolutely filthy and indisrepair, DONOT stay atthis hotel. The front desk did give mea new room atmy request but Istill felt like the hotel isnot well maintained.
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Company's official reply
December 10, 2022, 9:58 am
Thank you for taking the time toshare your valuable feedback. Please know wewant toprovide every guest with aclean, comfortable, well-maintained room, and wesincerely apologize your accommodations did not meet your expectations. Your comments and concerns will becommunicated toour team sowe can work onaddressing these issues. All the best inyour future travels, Christina!
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Chris H.
December 5, 2022, 1:36 am
This hotel keeps getting dumpier every time Icheckin. Atleast the bartender isconsistently amazing.
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Company's official reply
December 5, 2022, 9:44 am
Glad you were happy with the bartender, though Iam sorry tosee you were not impressed with your stay. Thank you for taking the time toshare your experience and tobring this matter toour attention, Chris!
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Maggie C.
December 2, 2022, 11:52 am
Great location, small bathrooms with alow toilet for children and not quite suitable for adults. Also dated showers/tubs. However quiet location with easy access toOakbrook Mall.
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Company's official reply
December 3, 2022, 10:56 am
Thank you for sharing this honest review and feedback about the bathroom, tub and also our location. Weare always looking for ways toimprove upon the guest experience sothank you again for sharing, Maggie!
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Loreen J.
November 28, 2022, 3:08 am
It would have been nice tohave arefrigerator inthe room. Seems like most places have them these days.
Everything else was clean and comfortable.00
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Company's official reply
November 28, 2022, 11:27 am
Thank you for taking the time toshare your feedback, Loreen!
Aside from nofridge, weare pleased tosee that you enjoyed most aspects ofyour stay, most especially, that our cleanliness and comfort met your expectations. Your feedback will help usto recognize our strengths and improve upon our weaknesses and wehope you will come back tosee usagain onyour next trip tothe area!
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LadyLee M.
November 24, 2022, 10:42 pm
Date night for myHusband Birthday and Weloved the place. Wewill return soon
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Company's official reply
November 25, 2022, 10:30 am
Thank you somuch for sharing your incredible rating, LadyLeeMs.Lisa!
We are soglad wewere able toprovide you with such awonderful experience and wehope you will come back tosee usagain onyour next trip tothe area!
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Gwendolyn T.
November 21, 2022, 3:04 am
Heater thermostat not working. Iset to68°Fwhen Ileft room at6:30pmCST. When Ireturned after10:30pm, itwas at72°F
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Company's official reply
November 21, 2022, 9:51 am
Thank you for choosingus, Gwendolyn! Weapologize for any inconvenience you had particularly with the thermostat inthe room. Wewill beusing the feedback you gave usto implement improvements toour accommodations toensure weoffer abetter experience and overall impression ofour facility. Ihope that you will consider staying with usagain the next time you are visiting sothat wecan have another chance toprovide you with asuperior experience.
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BadComrade 1.
November 19, 2022, 11:50 am
This hotel was very underwhelming. The lobby and first floor ofthis Hilton looked nice, but assoon asyou get toyour room, you notice cost cutting and areas they avoid upgrading. Lots ofareas had chipped orpeeling paint and the TVappeared tobe about 15— 20yearsold. The acconstantly fluctuated tocold and hot without meadjusting itwhich became very uncomfortable. While Iwas there they removed the microwave from the ice/vending area (on all floors) soif you need touse amicrowave you need totravel down tothe lobby. I’m aHilton honors member and itdisappoints meto say Iwill avoid Double Trees moving forward.… – show
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Company's official reply
November 20, 2022, 7:34 pm
Hi BadComrade 1— Wethank you for being avalued Hilton Honors member and are sorry that welet you down. Westrive toprovide our guests with well-maintained accommodations, and weregret tohear wemissed the mark. Please reach out tous athttps://help.hilton.com/s/contactsupport sowe can investigate further. Thankyou.
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Christopher X.
November 19, 2022, 4:12 am
Was abit disappointed hotel abit outdated heard they had updated rooms. Iguess Ididn’t receive one was there for my33rd anniversary was close tothe restaurant that weattended maybe the new style isfor the toilet tobe almost tothe floor, at6’1itwas abitlow. Try calling front Desk toask ifyou questions could never get ahold ofthem orhousekeeping not sure your phone worked inroom. However, the breakfast was great. Parking was adequate bed was comfortable.
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Company's official reply
November 19, 2022, 10:20 am
Thank you for sharing this honest review, most especially with the comments about our staff, breakfast and also our rooms. Weare always looking for ways toimprove upon the guest experience sothank you again for sharing, Christopher!
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Imelda G.
November 18, 2022, 7:08 pm
Room sohot, elevators not working, took forever toget checked inon our honeymoon night. Never again.
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Company's official reply
November 19, 2022, 10:20 am
We are very sorry tolearn that you were not able tofully enjoy your stay due tothe issues you experienced with the heat inthe room, check-in and elevators not working. Your feedback istaken very seriously and rest assured that weare taking the appropriate measures toaddress the problems and prevent any future occurrence. Thank you for your feedback, Imelda!
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Mary R.
November 17, 2022, 7:24 am
Went toconvention there. Did not stay ina room. Short staff, service and stock. Escalator and elevator were turned off except elevator torooms.
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Company's official reply
November 17, 2022, 10:55 am
Thank you for letting usknow that you did not stay inour hotel. Weappreciate your insight about the service.
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Eric H.
November 15, 2022, 5:28 am
Absolutely terrible hotel. I'm not abig fan ofleaving bad reviews but people need toknow how bad this hotelis. Everything was broken and dirty. One ofthree elevators kind ofworked, the escalators didn't work. The hallways smelled like asewer backup because itlikely was asyou would beankle deep inwater bythe time you'd finish ashower. There was never anyone tobe found atthe front desk. The air conditioning didn't work and the entire hotel had tobe near 90°. Iwouldn't stay atthishotel again ifit was free.… – show
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Company's official reply
November 15, 2022, 6:05 pm
I regret toread that you found this experience tobe sounsatisfactory due toissues with the A/C, elevators and smell inthe hallways you mentioned. Itis our primary aim togive you afive star experience and itis disheartening tohear that this isnot the impression weleft you with. Thank you for taking the time toshare your experience and tobring these matters toour attention, Eric!
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Sara D.
November 15, 2022, 2:43 am
Biggest disappointment was the pool and hottub....which were drained and had been for quite some time. Iwould assume maintenance issues would becommunicated tocorporate sothe official hotel website would specifically state itwas closed. Webooked ahotel with pool for my2children, sothey were disappointed.
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Company's official reply
November 15, 2022, 6:05 pm
Thank you for taking the time toshare your feedback, Sara!
We are pleased tosee that you enjoyed most aspects ofyour stay, however, weapologize for any inconveniences due tothe pool and hottub. Your feedback will help usto recognize our strengths and improve upon our weaknesses. Wehope tosee you again soon, and hopefully toimpress you with our ongoing improvements.
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